Northview | Guest Experience Director

Why we love this opportunity…

This is a dream situation to create and collaborate with a solid ministry team at a dynamic, growing multi-site church in the greater Indianapolis Metropolitan Area. Indy is fire, from its compact and tourist-friendly downtown to its charming neighborhoods hiding an array of cool, hip restaurants, lively music and sports venues. The greater Indianapolis Metropolitan Area is the largest in Indiana with a little under 2 million residents. With midwest sensibilities, very affordable cost of living and the mild version of 4 full seasons, Indy is a vibe.

PURPOSE OF THE JOB:

The Guest Experience Director’s primary responsibility is to lead the Guest Experience strategy for all campuses. This includes coordination of campus parking lot and lobby environments, implementation of the guest experience playbook, and follow up for guests.

A secondary responsibility for the Guest Experience Director is to serve as the onsite event coordinator for Northview’s large-scale conferences and events. (Examples: That Girl Large Gathering, Valor Large Gathering, and Leads conference)

This position is an exempt full-time salary position and reports to the Executive Pastor of the Development Team. 

ESSENTIAL RESPONSIBILITIES:

• Give Ministry Away

• Deploys lobby experiences that correspond or add value to our weekend services

• Provides directional influence for all parking lot/lobby experiences at campuses (Guest Experience Playbook)

• Develops a system and strategy for efficiently, affordably, and smoothly implementing guest experiences with excellence

• Directs and tracks first time guest follow up strategy

• Coordinates with central purchasing to order supplies for experiences at campuses

• Creates standardized templates to clearly communicate vision for events and experiences

• Connects relationally with staff to build collaboration and camaraderie

• Assist with Staff Development and Team Culture initiatives

• Manages the central guest experience budget

Secondary Event Coordinator Responsibilities:

• Serves on conference planning teams to be a liaison to the event execution process.

• Consults with appropriate staff to develop an implementation plan to guide effective event planning.

• Collaborates with and equips campus teams who will host large-scale conferences and events at campus locations.

• Coordinates resources as requested or supplied by guest speakers

Supervisory Responsibilities:

This position works with volunteers and must have an understanding that volunteers are key to the ministry of the church. The employee must have a heart to recruit, train, equip and support volunteers in fulfilling their roles.